AI that understands the state of your service business.
Spine AI reads the operational context across leads, jobs, invoices, tasks, milestones, and client communications so it can surface what needs action, draft the next step, and keep humans in control.
What it can do
Prioritize risk. Draft the next step. Keep approval in place.
Spine AI works directly with your service business data: active leads, client approvals, open jobs, overdue tasks, quote changes, invoice disputes, and payment follow-ups.
It can recommend the next action and prepare messages, reminders, tasks, or updates for review before anything important is sent or applied.
“What needs action today across leads, jobs, and invoices to protect revenue and cash flow?”
Returns a prioritized list of urgent follow-ups, stalled jobs, invoice issues, and approvals based on your actual business data.
“Create a job for the site visit on Friday.”
Creates the job record, sets the date, links it to the customer, and assigns it to the right team member.
“Chase all unpaid invoices over 14 days.”
Drafts a follow-up message for each one and queues them for your approval before anything is sent.
“Draft a quote response to the Johnson enquiry.”
Pulls the enquiry details, customer history, and any previous quotes, then drafts a response for your review.
“Who still needs to be invoiced this week?”
Scans completed jobs with no invoice and returns the full list, ready for you to action.
“Summarise what changed since yesterday.”
Returns a plain-English summary of new leads, job updates, quotes sent, tasks completed, and anything outstanding.
“Assign the Morrison job to Sarah.”
Updates the job record, notifies Sarah, and logs the change to the audit trail.
“What is the status of every open quote?”
Returns every open quote with its current status, last activity, and whether any follow-up is due.
This is not a chatbot bolted on the side.
Spine AI is useful because it works inside the operational Spine. It sees the work, the customer, the communication, and the money together.
Not a chatbot
Spine AI does not just answer questions. It takes action inside your operating environment — creating records, updating states, and preparing work for approval.
Not a generic assistant
Spine AI knows your specific customers, jobs, quotes, and history. It operates with the context of your business, not generic knowledge.
Not separate from your data
Every action Spine AI takes happens inside your Spine. Nothing is duplicated, nothing is disconnected. One source of truth.
Not autonomous
Spine AI prepares and proposes. Your team approves what matters. You decide what runs automatically. Nothing critical happens without sign-off.
You stay in control. Always.
Spine AI operates within a human-in-the-loop architecture. Every action is logged. Critical steps require approval. You define what the AI can do automatically and what it must ask before doing. The AI prepares the work. You decide whether it goes out.
Automated
Routine tasks you approve once — status updates, reminders, internal assignments.
Approval queue
Communications, quotes, and anything that goes to a customer lands here first.
Audit log
Everything the AI did, everything that was approved, and everything that changed.
Ready to see what needs action today?
Get early access to AI operations software that helps service businesses protect revenue, delivery, and cash flow.