Co-managed IT
Backup for your internal team, not around it.
For businesses with an internal generalist or IT team who need additional capacity, deeper technical escalation and ongoing ownership of cloud or infrastructure platforms.
Talk to an experienced engineerWhere North Ark starts, and where your team stays in charge
Your internal team keeps day-to-day collaboration and frontline relationships. North Ark takes named ownership of the platforms, escalations and infrastructure work that a generalist or a small team doesn't have the specialist depth or capacity to carry alone.
This isn't subcontracted labour hire. The boundaries — which systems, which escalation path, which response window — are agreed up front, so your team always knows what North Ark owns and what stays with them.
Senior escalation without the wait
When an issue crosses Microsoft 365, Azure, networking and on-premises systems — the kind of problem that survives normal troubleshooting — it goes directly to experienced engineering. No repeated escalation through account or support layers before someone senior looks at it.
Change and architecture reviews happen on a regular cadence, so decisions your team is making day-to-day get a second, experienced set of eyes before they become expensive to unwind.
A structure built to scale with the relationship
Engagements start with a defined amount of monthly engineering capacity and a maintained improvement backlog, reviewed and adjusted as your environment and internal capability change.
Larger transformation work — a migration, a modernisation programme, a stalled project — is quoted and delivered separately, so the base agreement stays predictable while bigger initiatives get proper scoping.
Start a conversation
Ready for technology that’s managed, not just supported?
Tell us how your environment is managed today and what isn’t getting done. We’ll work out the right starting point together.
Talk to an experienced engineer