Managed Engineering
Your cloud, security and platform engineering function, run by North Ark.
We take ownership of defined parts of your environment and operate them continuously. You get the depth of a platform team without hiring one, and your internal team keeps the work that needs the business context.
What North Ark owns
Scope is written domain by domain, so it is always clear who is accountable for what. Typical domains:
- Cloud operations: Azure subscriptions, landing zone governance, Azure Policy, identity and access to the platform
- Security engineering: Entra ID and Conditional Access, Defender, Sentinel analytics and response playbooks, vulnerability remediation
- Platform and infrastructure: servers, virtualisation, Azure Local, networking, DNS, certificates and lifecycle
- Patching and change: scheduled, tested and reported, with change records that stand up to audit
- Backup, DR and resilience: restore tests that get run, recovery runbooks that are current
- Cost: allocation, right-sizing, reservations and waste removal, reviewed on a set cadence
- Automation: infrastructure as code, pipelines and runbooks for every repeatable task
How the work runs
- Onboarding: we take over the environment against an Infrastructure Review baseline, agree the domains in scope, and put monitoring, access and runbooks in place.
- Operations: alerts are triaged by the engineers who own the outcome. Incidents end in a root cause and a permanent fix, and the fix is captured as code or a runbook.
- Change: platform changes go through peer review and pipelines. Larger pieces of work are scoped as Transformation Engineering so the ongoing agreement stays predictable.
- Review: a regular architecture and risk review with your CIO or Head of Infrastructure covers posture, cost, incidents, and what we are improving next.
Where your team fits
Your people keep everything that depends on knowing the business: application owners, user-facing requests, priorities and budget. North Ark takes the specialist infrastructure and security work and hands your team the results, documentation and the ability to see exactly what changed.
Because escalations reach a senior engineer directly, your team stops being the last line of defence for problems that cross network, identity and platform boundaries.
Why it scales without a matching headcount
Every incident we resolve is turned into a diagnostic pattern. Every deployment becomes infrastructure as code. Repeated tasks become automation, and AI-assisted tooling handles triage, evidence gathering and drafting so engineers spend their time on decisions.
The result is that scope can grow without the operating cost growing at the same rate, and the environment becomes more consistent over time rather than more fragile.
What you can expect to see
- A written scope of domains, hours, response expectations and after-hours arrangements
- Change records and infrastructure as code in a repository you can read
- Root cause write-ups for incidents that matter
- A live risk register and a security posture view tied to the controls we manage
- Restore and failover test results
Start a conversation
Run the environment without building the team.
Tell us which domains you would hand over first.
Talk to an Engineer