← All resources
LM-20 · People gap
Bus Factor Scorecard
If one person left tomorrow, what breaks? Score your concentration risk before a departure or hiring gap.
- Only one person knows how backups are restored
- Only one person has admin access to cloud or M365
- Critical passwords live in one person's head or personal notes
- If the IT lead quit tomorrow, nobody could deploy a fix safely
- Vendors and licences are registered to one individual's email
- No written runbook for 'website down' or 'email broken'
- Customer data exports require asking one specific person
- Automation scripts were written by someone who may leave
- Security questionnaires would stall without one named owner
- Board couldn't name who owns technology decisions today