North Ark

Custom CRMs & Internal Business Tools

What you're buying: Relief

Sick of fighting your own tools every single day?

Custom CRMs and internal tools — relief from software that never fit.

This isn't really about saving four hours a week — it's relief from the daily friction of software that fights your process. Build gives you a system shaped to how you actually work, so the annoyance stops.

Discovery and workflow mapping, custom CRM or internal tool design and build, AI integration, deployment, training, and optional ongoing support.

David Goulding delivers this work directly — senior engineering, not a handoff team.

Is this you?

Problems we solve

  • I'm sick of fighting our CRM and spreadsheets every single day.
  • Staff maintain shadow spreadsheets because the system fights them.
  • We lose leads between enquiry and job — and it's embarrassing.
  • We picture ourselves as modern but our ops run on duct tape.

What's included

  • Discovery and workflow mapping
  • Custom CRM or internal tool design and build
  • AI integration where it adds value
  • Deployment and hosting
  • Training and handover
  • Optional ongoing support retainer

What's not included

  • Unlimited feature requests after scope sign-off
  • Large-scale legacy data migration (quoted separately)
  • Ongoing support without retainer agreement

Process

How we deliver

Typical project 4–10 weeks depending on scope

  1. 01

    Discover

    Process map, data model, scoped MVP.

  2. 02

    Design

    Wireframes and acceptance criteria.

  3. 03

    Build

    Iterative delivery with weekly check-ins.

  4. 04

    Deploy

    Production launch, training, handover.

Before

  • Generic CRM forcing bad process
  • Spreadsheets, duplicate entry, lost leads
  • Staff workarounds nobody documents

After

  • Workflow-specific system staff actually use
  • Single source of truth from enquiry to invoice
  • AI embedded where it saves admin time

Packages

Custom CRM / Internal Tool

Businesses outgrowing off-the-shelf software

System built around how you work — deployed and supported

$6,000–$12,000 per project

Book a Discovery Call

Support Retainer

Post-launch fixes and enhancements

Ongoing support and small feature requests

$600–$1,000/month

Book a Discovery Call

All prices in AUD. GST applies to Australian clients.

Proof

Related project work

BuildAutomate

Events business — custom operations CRM

Growing events company, 25 staff

A fast-growing events company was losing enquiries between intake and delivery. Staff maintained shadow spreadsheets because their off-the-shelf CRM didn't match how they sold packages, scheduled crews, or billed clients.

  • Lead capture: Single pipeline — no more shadow spreadsheets
  • Admin time: Estimated 8–12 hrs/week saved on status chasing
  • Adoption: Team live on day one — built around their process
Read case study
Build

Service business — custom CRM from enquiry to invoice

Multi-site service operator, 40 staff

A service-based business had outgrown HubSpot and spreadsheets. Technicians, schedulers, and finance each used different tools — jobs fell through the cracks and invoicing ran weeks late.

  • Handoffs: Enquiry to invoice in one system
  • Re-keying: Eliminated duplicate data entry into finance
  • Visibility: MD dashboard — jobs, revenue, bottlenecks
Read case study

Common questions

Can't we just use Salesforce or HubSpot?
If your process fits generic CRM, use it. Build is for when off-the-shelf software forces workarounds and shadow spreadsheets.
We tried custom before and it failed.
Failed custom projects usually lacked scoped MVPs and weekly demos. Build delivers iteratively with clear acceptance criteria.
Why is this cheaper than agency quotes?
Focused scope, AI-assisted development, and direct senior delivery — no account managers or offshore handoffs.

Often paired with

Ready to get started?

Book a Discovery Call