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LM-18 · Automate · 12 items

Job-to-Cash Leak Map

Where revenue slips between enquiry and invoice

Worksheet for service businesses — map leaks from lead to quote, job delivery, variation, and invoice so FC-06 or CRM Fit Review has context.

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Work through each section at your pace.

Lead → quote

  • Enquiries sit in inbox >24h without owner
  • Quote template retyped from last job each time
  • No link between marketing source and won/lost
  • Pricing approvals happen in email threads

Quote → job

  • Won quote manually re-entered into job system
  • Scope changes not captured before work starts
  • Crew or contractors booked without job record
  • Customer confirmation not stored in one place

Job → invoice

  • Variations tracked in spreadsheets or texts
  • Job marked complete before invoice raised
  • Invoice line items don't match quoted scope
  • Chasing payment has no link to job history

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