Managed Microsoft 365 and security
Your tenant, devices and security tools, kept in shape every month.
Microsoft 365 changes every week: new features, new threats, new staff, new devices. Without someone owning it, policies drift and alerts go unread. We run your tenant and security stack as an ongoing service, with a service desk for your users and senior engineers behind it.
Start with a Microsoft 365 security assessment
What is included
- Tenant security posture: reviewed monthly against Microsoft Secure Score, the Essential Eight and your own baseline
- Identity and Conditional Access: policies maintained, privileged access reviewed, joiners and leavers handled to your rules
- Intune and device policies: compliance, configuration, app deployment and Windows updates, kept current through their lifecycle
- Microsoft Defender XDR: alerts triaged, attack surface reduction and detections tuned, incidents investigated and closed
- Microsoft Sentinel, where you use it: analytics and ingestion tuned, with round-the-clock monitoring by our security operations centre
- Microsoft Purview: labels, data loss prevention and retention policies maintained
- Licence reviews, so you pay for what is used
- A service desk for your users, with escalation to North Ark engineers
- A monthly report covering changes, incidents, posture and licences
How it runs
- Baseline: a Microsoft 365 security and tenant health assessment, or an onboarding review, records where the tenant stands.
- Stabilise: the highest risks fixed first, with configuration documented and scripted.
- Operate: daily alert handling, service desk, policy changes and updates, all through agreed change control.
- Report and improve: a monthly report and review, and a short list of improvements for next month.
Where it sits on the ladder
Managed Microsoft 365 and security covers the identity, device and security domains of your environment. Add vulnerability management or an incident response retainer when you need them. When you also want North Ark to run servers, networks and Azure, it grows into Managed infrastructure or full Managed Engineering.
Automation behind it
Configuration checks, drift detection, licence reports and much of the alert triage run as automation, with AI-assisted tooling gathering evidence for engineers. That is how senior engineers can look after the tenant without the cost growing with every user.
Questions buyers ask
Does it include a service desk for our users?
Yes. Users get a service desk for everyday requests and issues, with escalation to North Ark engineers. You are told who has access to your environment whenever access is granted.
Can we keep our internal IT team or MSP for user support?
Yes. The service desk is part of the offer, but you can keep your own and have us run the engineering and security side only.
Is 24/7 security monitoring included?
Yes, when you add our security operations centre. It monitors around the clock, and North Ark engineers fix what it finds.
How is it priced?
A fixed monthly fee based on the size of the environment and the services in scope, agreed for a 12-month term. We quote after a short conversation about your tenant.
Can you supply our Microsoft licences too?
Yes, through the Microsoft Cloud Solution Provider program, or we can work with your existing licensing partner.
What happens if we leave?
Configuration and documentation are already in your repository. We hand over to your team or your next provider and remove our access.
Start a conversation
Hand over the tenant, keep the control.
Tell us what you run in Microsoft 365 and who looks after it today.
Talk to an Engineer